IRIQ Law is committed to providing the highest level of customer service and strives to continually improve service standards to all our clients. We are committed to ensuring that your privacy is respected and maintained at all times. To assist us in ensuring that all information we collect is handled appropriately, we have developed this policy which will outline our commitment and compliance with the Privacy Act 1988 (Cth), as amended, The Australian Privacy Principles and our existing obligations of confidentiality.
This document outlines IRIQ Law’s policy in handling client information in relation to our services and applies to all information collected. It also provides some detail about your privacy rights along with our general rights and obligations in relation to the personal information we keep on record.
There are 2 types of information Personal and Sensitive Information.
Personal information is any information or an opinion about you or others associated with the issue you bring to our attention. It may range from the very sensitive (e.g. medical history or condition) to the everyday (e.g. name, address and phone number). It would include the opinions of others, the historical and current data provided by you, your views and other information obtained by us in connection with the matters you have referred to us. Personal information includes sensitive information.
The sources of information collected can come from:
The type of information collected may include:
Sensitive information may also be collected and is a subset of personal information which under the Australian Privacy Principles is given a higher level of protection. The type of sensitive information we may collect includes:
Your personal and sensitive information will be collected by IRIQ for its own use and on behalf of other professionals, who might require access to your personal and sensitive information in connection with your matters. This might include legal counsel or other relevant authorities such as the Fair Work Commission, the Fair Work Ombudsman, the Federal and/or State Construction bodies or other tribunals/commissions.
In the case of Workplace Ballots or Surveys, your data will be collected and looked after by a dedicated Balloting Officer who has signed strict confidentiality agreements and is trained in our Privacy obligations and your rights.
Each time you visit our web site statistical data is collected. This data is not linked to a particular person and does not provide us with any personal information.
The purpose of collecting information may vary depending on the service provided by IRIQ, however it will generally be for providing legal services and advice to an individual or their business. We may also collect information of potential employees with the purpose of assessing suitability of the position of an individual.
The main purpose of collecting information may include:
The main purpose of disclosing information may include:
We will only disclose information with our clients consent or if the disclosure is permitted by the Privacy Act.
Information is collected directly from the client to whom the personal information relates to. The information collected via interviews, telephone conversations, questionnaires and / or forms provided to IRIQ.
We collect information from other external sources such as, banks, health professionals, accountants, government bodies, paid search providers, people associated with the individual amongst others if it relates to the legal services provided.
Personal and sensitive information may also be collected when:
Your personal and sensitive information may be used in connection with:
Ensuring our internal business processes are running smoothly which may include quality assurance audits, quality and services evaluations, fulfilling legal requirements and conducting confidential systems maintenance and testing.
We take reasonable measures to ensure that all information is safe and protect it from loss, unauthorised access, misuse, modification or disclosure. However, we do not guarantee that personal information will not be accessed by an unauthorised person e.g. hacker or that unauthorised disclosures will not occur.
Your matters are kept in files will be stored electronically in a cloud based LEAP system stored on secure servers in Australia. These Servers are maintained with encrypted protections by LEAP. All data has encrypted password protection.
Where you are a participant in a ballot, your data is stored in our proprietary system which is stored on secure servers in Australia, has SS certification, encryption, additional site security protocols and password protection.
External sites that are linked to or from the IRIQ web site are not under our control and you are advised to review their Privacy Statement. Users should note there are inherent risks associated with the transmission of information via the Internet and you should therefore make your own assessment of the potential risk to the security of your information.
Subject to some exceptions which are set out in the Australian Privacy Principles (Principles 12 and 13 – Access and Correction), you have a right to see and have a copy of personal and sensitive information about you that we hold.
If you are able to establish that personal or sensitive information that we hold about you is not accurate, complete and up-to-date, we will take reasonable steps to correct it so that it is accurate, complete and up-to-date.
If we are unable to agree that personal or sensitive information that we hold about you is accurate, complete and up-to-date, you may ask us to place with the information a statement by you that claims that particular information is not accurate, complete and up-to-date.
If you wish to exercise your rights of access and correction you should contact our Director, whose details are shown in the How to Contact us section.
In some cases we may impose a moderate charge for providing access to personal or sensitive information. We will not charge you simply because you lodge a request for access.
If you have any privacy concerns or to make a correction to your information, please contact on of our Directors as follows:
In Writing at:
IRIQ Law, Lobby 241 Adelaide Street, Brisbane QLD 4000
By Phone on:
07 3077 6767
Providing the details of the complaint can either be done in writing or through an interview with either the Director, or through a solicitor known to you, depending on your preference.
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